Payments, Settlements, Reports, and Analytics

How do I process a refund?

Log into Payment Manager

CARD PAYMENTS->VIEW TRANSACTIONS

  • Search for the transaction
  • Once located, press the REFUND button for the transaction.
  • Refunds can partial or full amount of the original transaction.

How do I download a list of transactions for a specified period?

Log into Payment Manager

Search for either CARD PAYMENTS or BANK PAYMENTS within your date range.

Once scheduled payments are listed, you can export the list as a PDF, Excel spreadsheet, or copy and paste the list into another document.

How do I download my settlement report?

Log into Payment Manager

ANALYTICS -> SETTLEMENTS

  • Search using the Date Range option from the drop-down menu
  • Enter your date range
  • Once the payments are listed, you can export the list as a PDF, Excel spreadsheet, or copy and paste the list into another document.

How do I see all my fees and charges for a specific period?

ANALYTICS -> SETTLEMENTS

This report shows you all your Settlements, Fee, and charges for any period you specify.

What are my Settlement / Depositing & Clearance timelines?

Credit card

  • Settlements are the next business day.
  • Fridays will settle on Mondays
  • Saturday, Sunday and Monday settled on Tuesday
  • Cut-off daily is 6 pm Sydney time. Any transactions after will count as next day, e.g., 7 pm Tuesday will count as a Wednesday transaction

In the event of public holidays, the processing date is deemed the following business banking day.

Direct Debit

  • Direct debits incur a 3 business day wait before they are settled
  • Cut-off daily is 4 pm Sydney time. Any transactions after will count as next day, e.g., 7 pm Tuesday will count as a Wednesday transaction

What are my payment defaults and fee settings?

All fees applied by SQID Payments to your merchant account are automatically deducted from your settlement totals each day.

Delayed or missing payments

If the delayed settlement option is applied to your account, this means we will hold the settlement for several days before settling into your bank account.  It is often applied if your business is deemed “high risk” during the onboarding process.  You will be advised of this when your application is assessed. You can view all your settlement records in Payment Manager Analytics.

Updating your bank account while a payment is in transit

SQID will update your bank account when you provide us the bank statement of the account you wish to change it.  Please allow 24-48 hours for the verification process. We recommend you let us know at your earliest opportunity or after all your settlements have been deposited from the previous day.  We cannot reroute payments already sent.

Pending refunds due to insufficient SQID balance

If your account falls into a negative balance, e.g., you don’t have transactions to cover our fees, your customer service manager will contact you directly to determine how we need to correct this through a direct debit or transactional activity.

Common questions regarding payout schedules

Credit card

  • Settlements are the next business day.
  • Fridays will settle on Mondays
  • Saturday, Sunday and Monday settled on Tuesday
  • Cut-off daily is 6 pm Sydney time. Any transactions after will count as next day, e.g., 7 pm Tuesday will count as a Wednesday transaction

In the event of public holidays, the processing date is deemed the following business banking day. 

Direct Debit – Bank Account

  • Direct debits incur a 3 business day wait before they are settled

Cut-off daily is 4 pm Sydney time. Any transactions after will count as next day, e.g., 7 pm Tuesday will count as a Wednesday transaction