What happens if a transaction fails when using Virtual POS?

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Alerts screen
The alerts screen displays all the failed subscription payments whereas the second grid displays all the scheduled subscribed payments where the credit card is about to expire.

Failed Subscription Based Payments
When a scheduled payment processes a transaction and it fails for any reason, for example ‘Insufficient Funds’, that scheduled payment is marked as inactive and no further processing is done against that scheduled payment unless the cause of the failure is actioned, for example ‘Update the Credit Card’. All such scheduled payments are displayed here in the grid. This grid cannot be searched based on search criteria.

Note: Updating the credit card details will not immediately process the missed payment, to process the payment and retain the current payment schedule follow instructions in New Payment.

Expiring Credit Cards
This grid enables the user to search for scheduled payments based on the credit card expiry between two given dates.  For example: a user wants to lists all scheduled payments where the credit card expires between January 2019 and December 2019. This grid allows the user to achieve this and also to update the credit card details. Both grids function in the same way as the Scheduled Payments Grid.

Learn more about how Virtual POS works

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